General

1. When will resources be updated in Brandfolder?
2. Can I pre-purchase popcorn?
3. Is there a minimum order quantity?
4. What happens if my Group does not sell in full cases?
5. Does Kernels have custom Scouts Canada packaging?
6. Is popcorn tax receipt able?
7. What products do you have?
8. When does the popcorn expire?
9. Are the products safe if I have allergies?
10. How can a customer make a designated donation to my Group?
11. How can a customer donate to NOLB?
12. Is there a crest available?
13. Do I have to sell popcorn through My Scout Group Shop?
14. What if a customer pays with cash/cheque?
15. How is credit for an order allocated to a specific youth or Section?
16. When placing an order, do customers have to choose a youth or Section?
17. What is the final day to place a popcorn order?
18. Can I place an order after the cutoff date?
19. When will popcorn orders be shipped?
20. What is the sales breakdown?
21. Can customers make a donation to Scouts Canada?
22. What types of payment methods are accepted?
23. How do you decide on the price of each bag?
24. Do orders come pre-assembled?
25. Are there any incentives for Groups?
26. Are there any other incentive to donors purchasing popcorn?
27. Why don’t popcorn orders ship as soon as the selling period is finished?
28. Will there be any sweet flavours?

Shipping

29. What are the shipping prices?
30. Are shipping prices the same across the entire country?
31. Where are the Distribution Hub located?
32. How do you know what Distribution Hub I want to pick up my popcorn from?
33. Do I have to pick up my Scout Popcorn from a Distribution Hub?
34. What if there are no pickup/delivery locations near me?
35. How do customers receive their popcorn order?
36. Can customers pick up their orders from the Distribution Hubs?
37. How do I know what customers ordered popcorn?
38. How do I get in touch with my customers about picking up / dropping off their popcorn order?
39. What do I do if I cannot get in touch with one of my customers?
40. When do I pick up my order?

Important Links

When will resources be updated in Brandfolder?

Resources will be updated by mid-August. Please reach out with any questions in the meantime.

Can I pre-purchase popcorn?

No. Popcorn can only be purchased between from September 1st to November 3rd,2026, and will be shipped out in November to all AMJ Distribution Hubs.

Is there a minimum order quantity?

Not to the customer. However, popcorn will be shipped out only in full cases of 10 bags of the same flavour to Groups.

What happens if my Group does not sell in full cases?

Your Group will be charged for the extra bags needed to make the full case amounts. Your Group is free to sell them or snack on them!

Does Kernels have custom Scouts Canada packaging?

Our exclusive Maple Caramel popcorn features a Scouts logo on the bag. All other flavours will be using Kernels standard packaging. Should you wish to add a thank you from Scouts, we have a sticker available for purchase in the Scout Shop.

Is popcorn tax receipt able?

No. This is because customers receive a product for their donation. All designated donations and top-up NOLB donations made through My Scout Group Shop are tax receiptable. Receipts will be sent out prior to the 2026 tax season.

What products do you have?

We will be introducing our very own Scout's signature flavour: Maple Caramel! Alongside 4 Kernels classics: Creamy Caramel NEW for 2026! Buttersalt, Whalin’ White Cheese, and Cheesey Dill. All popcorn comes in bags that are a bit smaller than a standard bag of potato chips(here is an image for scale). Popcorn bags will be sold at retail price between $7 and $9. Weights will vary between products due to candy-coated vs. non-candy-coated. Each flavour will be available for individual sale as well as in combo packs.

When does the popcorn expire?

All popcorn has a 7-month best-before date. Dates are printed on the packaging. 

Are the products safe if I have allergies?

For all allergies information, please visit the Kernels website

How can a customer make a designated donation to my Group?

On your Group’s My Scout Group Shop Fundraising Dashboard, there will be a “Donate” button

How can a customer donate to NOLB?

When customers are purchasing Scout Popcorn, there is an option to add a top up NOLB donation at checkout. 

Is there a crest available?

Yes! Purchase your 2026 Scout Popcorn crests in the Scout Shop

Do I have to sell popcorn through My Scout Group Shop?

All popcorn sales must be processed through My Scout Group Shop. Customers can purchase directly online or collected in person to be processed online by your Group. 

What if a customer pays with cash/cheque?

All popcorn sales must be processed through My Scout Group Shop, or they will not be shipped. Should a customer wish to pay with cash, collect and enter the customer information at checkout, and then pay using a volunteer/parent credit card.

How is credit for an order allocated to a specific youth or Section?

At the checkout, customers will have the option to enter a youth and/or Section they would like their order allocated to.

When placing an order, do customers have to choose a youth or Section?

Choosing a youth or Section is an optional field at the checkout.

What is the final day to place a popcorn order?

All popcorn orders must be submitted by Tuesday, November 3rd, 12:00 AM ET. This is a hard deadline. No exceptions can be made for late submissions, as orders are shipped together to the Distribution Hubs.

Can I place an order after the cutoff date?

No. All Scout popcorn orders must be completed by Tuesday, November 3rd or they will not be accepted.

When will popcorn orders be shipped?

Shipping dates will vary by region. All popcorn orders will be available for pickup by early December. Customers can expect their popcorn ahead of the holidays.

What is the sales breakdown?

Can customers make a donation to Scouts Canada?

To donate to Scout Canada, a donor must either make a designated donation from the Scouts Canada Fundraising Dashboard or an NOLB donation. No Scout Popcorn will be sold through National during the fundraiser.

What types of payment methods are accepted?

Visa, Master card, and Amex.

How do you decide on the price of each bag?

Do orders come pre-assembled?

No. All popcorn is shipped in casescontaining10 of a single flavour. Once your group picks up your popcorn, it is your responsibility to create customer orders, including all combo packs.

Are there any incentives for Groups?

Are there any other incentive to donors purchasing popcorn?

Yes! On the back of each bag, there is a BOGO coupon when customers bring the bag to a Kernels retail location.

Why don’t popcorn orders ship as soon as the selling period is finished?

We need to produce the correct numbers of bags needed per region before we can ship any product. This is why it is important to submit all orders collected in person as early as possible. The sooner we know how much popcorn you need, the faster it can be shipped. 

Will there be any sweet flavours?

Yes! New for 2026, we have our Scouts exclusive flavour Maple Caramel as well as Kernel’s top seller, Creamy Caramel.

What are the shipping prices?

Are shipping prices the same across the entire country?

Where are the Distribution Hub located?

The Distribution Hubs are found in each of the Canadian provinces. Find a full list here.

How do you know what Distribution Hub I want to pick up my popcorn from?

When you complete your Group’s registration to participate in Scout Popcorn, you are required to select a Distribution Hub 

Do I have to pick up my Scout Popcorn from a Distribution Hub?

No, we have an optional final-mile delivery available for a fee

What if there are no pickup/delivery locations near me?

We’re sorry, but we only have a limited number of locations available for pickup and delivery. We hope to continue to expand the number of Distribution Hubs available over the coming years.

How do customers receive their popcorn order?

Groups must organize with your customers when they will receive their orders. Please make sure that you only share your link locally so that popcorn drop off / pickup can take place seamlessly within your community.

Can customers pick up their orders from the Distribution Hubs?

No. Groups must pick up their popcorn from the Distribution Hub to then distribute to customers.

How do I know what customers ordered popcorn?

All sales data can be found through the online fundraising reports page. The individual who has registered your Group to participate in the fundraiser will have access to your fundraising report. Learn more about your fundraising report here.

How do I get in touch with my customers about picking up / dropping off their popcorn order?

Your fundraising report will include the customer's name, email address and delivery address.

What do I do if I cannot get in touch with one of my customers?

Please try reaching out multiple times using both the email and phone number provided by the customer. Once you feel you have done all you can, please submit a case through the Help Center (include ‘Popcorn’ in your subject line) to let us know. You can then do what you wish with the customer's popcorn. 

When do I pick up my order?

A pickup date will be sent to you closer to the end of the campaign once we know the volume of popcorn traveling to each province. In emergency situations, alternative pickup days may be possible, please get in touch directly with your Distribution Hub to reschedule your pickup.